Customer Service:

• Inpatient Satisfaction
• Outpatient Satisfaction
• Emergency Department Satisfaction
• Employee Satisfaction
• Physician Satisfaction
• Interdepartmental Satisfaction

 Service Excellence Programs:

• Comprehensive or Focused Onsite Evaluation/Action Planning
• Comprehensive or Focused Teleconferencing Evaluation/Action Planning
• Individualized Customer Service Model/Team Establishment
• Short Term “Start Up” Programs
• Long Term “Monitoring/Follow-up” Programs
• Train-the-trainer Program\ for Results-Driven Leadership and Staff Retreats

We are healthcare professionals with years of experience:

• Leading Incredible, yet Cost-Effective Customer Service Initiatives

• Achieving Exceptional Patient and Employee Satisfaction Ratings
• Creating a Culture that Fosters Teamwork and Results
• Growing Morale and Passion among Healthcare Workers

We are healthcare professionals who have pushed our organizations over the top.

We are healthcare professionals who have the results and passion necessary to be among the prestigious Studergroup Firestarters.

We are not healthcare professionals who received training on customer service, but never truly lived it.

We are not healthcare professionals who have canned, one-size-fits-all “smile-and-fluff” programs.

We are not healthcare professionals who only worked in a winning environment.

We are not all nurses…To create an effective Customer Service initiative, you must take an interdisciplinary approach.